The call center industry in Bangladesh was worth around $12 million in 2013, of which 50 percent was accounted for by the country's domestic market.^[1] In 2013, national mobile operators Airtel and Citycell outsourced their call centers to local companies.^[1] Bangladesh Telecommunication Regulatory Commission (BTRC) eased the licensing process for call centers in 2013.^[1]

A call center "village" was planned in 2009.^[2] As of 2013^[update], around 70 call centers were in operation in Bangladesh.^[1] Bangladesh exports its call center services to countries including the United States, Canada and the United Kingdom.^{[citation needed]} The Bangladesh Association of Call Center & Outsourcing (BACCO) was formed in connection with the industry.^{[citation needed]}