Cygnific B.V., a pan-European service provider is a subsidiary of KLM Royal Dutch Airlines that was founded in 1998.^[1] Cygnific is based in Amsterdam but also has a service centre in Enschede.^[2] About 700 employees assist customers and travel agents in a variety of countries and languages. By carrying out reservations, providing general information and supporting the KLM website Cygnific handles every year approximately 3 million transactions.