Google worker organization

Summary

Tensions between the multinational technology company Google and its workers escalated in 2018 and 2019 as staff protested company decisions on a censored search engine for China, a military drone artificial intelligence, and internal sexual harassment.[1]

Background

Alphabet, the parent company of the multinational technology company Google, has over 100,000 full-time employees internationally, in addition to contract employees.[2] About half of Google's total workers are contractors, known internally as "TVCs": temps, vendors, and contractors.[3] Google has seen a rise in worker activism since 2018,[4] with a swiftly changing internal culture in which staff have been alienated by scandals including a 2017 memo about Google's culture and diversity policies, revelation of a large exit package offered to an executive accused of sexual harassment, and staff accusations of retaliation. Under the company's "third era"—in which Google contends with the effects of having brought its technology to scale—The Verge wrote that the foremost task of Google CEO Sundar Pichai is to stabilize the company's culture.[5]

Walkout

Google walkouts video in 2019. First published at VOA

A 20,000-employee walkout against Google executive sexual misconduct in November 2018 led to the company board opening an investigation.[1] The walkout hastened organizing and protests within the company.[2] Subsequent worker activism over work with the Pentagon and a censored Chinese search engine often entered the media spotlight.[6] An engineer started a strike fund, matched by her own donation.[7]

By mid-2019, Google appeared to push employee organizers to leave.[1] Walkout organizers said that they were put on administrative leave for opaque reasons.[8] In April, walkout organizers Meredith Whittaker and Claire Stapleton wrote that they were being demoted or reassigned as retaliation for their organizing. Stapleton left Google in June and Whittaker in July.[2] In response, some employees participated in a sit-in and demanded that Google investigate its HR department.[1] The company denied the allegations but instituted new policies against employee protest and in-office politics, which further eroded worker trust from parts of its staff.[9] A September settlement with the National Labor Relations Board in response to Stapleton and Whittaker's departures required policy clarifications that explicitly let employees act collectively and discuss workplace issues with each other and the press.[2] The settlement did not reduce tensions, which re-escalated in November[8] when The New York Times reported that Google had been working for several months with IRI Consultants, a firm known for promoting union busting.[2]

The "Thanksgiving Four"

In November 2019, Google fired and suspended workers for media leaks and misuse of internal data, which some internal sources described as retaliation against activist staff.[9] A publicized, 200-worker demonstration in San Francisco protested the suspension of Rebecca Rivers and Laurence Berland as unjust and demanded their reinstatement.[8][10] Rivers had protested the U.S. Customs and Border Protection's (CBP) business with a Google cloud product, whereas Berland had protested YouTube's use of hate speech policy[11] in relation to gay rights. Both Rivers and Berland spoke about their personal experiences at the rally, emphasizing the opaqueness behind being put on leave, particularly that they had not been told what they did wrong. Rivers said that the leave was about investigating her document access, but was questioned mostly in relation to her activism over Google's government contracts. Berland learned his own leave status through a news report.[8]

Following the rally, Google fired Rivers, Berland, and two rally participants,[1] known together as the Thanksgiving Four, based on the firings' proximity to the holiday. A Google memo attributed the dismissals to security breaches,[8] "accessing and distributing business information outside the scope of their jobs",[2] and explained their action as a "rare" case.[8] Internal activists described the recently changed access policy as vague and emphasized that viewing documents outside the scope of one's job was routine as part of Google's culture of openness and emphasized within the company's recruiting.[2] Walkout organizers publicly accused Google of union busting through firing organizers,[1] among other actions.[10] Employer retaliation for collective action is prohibited under American federal law.[10]

CNBC described the Thanksgiving Four firings as virally amplifying their critics' platform, turning them into overnight "heroes", and leading other employees to share stories of being targeted for activism. The public nature of the protests, with individual stories and identities attached, inspired other employees to participate. Google organizers that had since left Google continued their support online. CNBC wrote that Google harmed itself with its unspecific public response, which obscured the legitimacy of the firings and let critics circulate their own conclusions, namely that staff were being fired for organizing. These dismissals underscored the outsized role of internal dissent and the company's perplexed approach to it.[8] The Verge wrote that dissent within Google was a result of societal grappling with how to handle a company with Google's power, and that the company's antagonistic handling of its most politically active employees was considered the biggest failure of CEO Pichai's tenure.[5]

Around the same time, the company curtailed its weekly town hall meetings in response to leaks, reducing their frequency and narrowing their focus from general management questions to product and business strategy. The "TGIF" meetings had been a prominent component of Google's corporate culture of transparency. While the company had long taken action on leaks,[6] journalists described the company's November actions as a "crackdown".[8][6] Internal activists cited other recent policy changes in their accusation of company retaliation against collective action: employee guidelines on political speech,[1] web browser history trackers, anti-union consultants,[10] and a calendar tool to track events with over 100 participants.[2]

Unions

A cafeteria at Google's headquarters, 2013

In early December 2019, the Communications Workers of America union filed a federal labor complaint against Google for the November Four firings, opening a National Labor Relations Board investigation for Berland, Rivers, Paul Duke, and Sophie Waldman.[4][12] The complaint argues that the company violated the National Labor Relations Act of 1935 and cites Google's code of conduct, which says, "don't be evil, and if you see something that you think isn't right—speak up!"[13] The union also filed a complaint on behalf of Kathryn Spiers, an employee who said she was fired for building a reminder about worker protections in an internal HR guideline/policy reminder tool maintained by her team. Google said Spiers was fired not for the content of her message but for using a security and privacy tool for an unrelated purpose, and without business justification or team authorization.[14] Spiers said that she received the appropriate approvals and her team lead confirmed that as the "owner" of that tool, Spiers did not need authorization to make such changes.[15] The National Labor Relations Board returned a formal complaint against Google in December 2020 with the allegation of company interference in protected organizing activity.[16]

Google's Bay Area cafeteria workers, contracted through the multinational foodservice company Compass Group, voted to unionize in late 2019. These 2,300 workers who prepare food and wash dishes are organizing with the union Unite Here, which is negotiating a contract with Compass Group. Google plans to continue using the firm. The cafeteria workers compose one of the largest bargaining units at an individual tech company and, according to Recode, demonstrated the growing strength of the tech labor movement.[3]

A group of 225 Google engineers and workers went public as the Alphabet Workers Union, named after Google's parent company, in early January 2021. As a minority union unable to negotiate contracts without a majority vote of the company's 160,000 full-time employees and contractors, the group mainly exists to structure activism at Google. The Alphabet Workers Union is associated with the CODE Communication Workers of America and had been organizing for about a year.[17][18]

See also

References

  1. ^ a b c d e f g Hollister, Sean (November 25, 2019). "Google is accused of union busting after firing four employees". The Verge. Archived from the original on December 6, 2020. Retrieved November 26, 2019.
  2. ^ a b c d e f g h Cox, Kate (November 26, 2019). "Google fires four employees at center of worker organization efforts". Ars Technica. Archived from the original on November 27, 2019. Retrieved November 27, 2019.
  3. ^ a b Ghaffary, Shirin (December 31, 2019). "Thousands of Googles cafeteria workers have unionized". Vox. Archived from the original on December 31, 2019. Retrieved December 31, 2019.
  4. ^ a b Dave, Paresh (December 5, 2019). "Labor Group Accuses Google of Illegally Firing Workers to Stifle Unionism". The New York Times. Reuters. ISSN 0362-4331. Archived from the original on December 7, 2019. Retrieved December 7, 2019.
  5. ^ a b Bohn, Dieter (December 4, 2019). "Google third era: what's next now that Sundar Pichai is CEO of Alphabet". The Verge. Archived from the original on December 7, 2019. Retrieved December 7, 2019.
  6. ^ a b c Lecher, Colin (November 15, 2019). "Google is scaling back its weekly all-hands meetings after leaks, Sundar Pichai tells staff". The Verge. Archived from the original on November 23, 2019. Retrieved November 26, 2019.
  7. ^ Captain, Sean (December 3, 2018). "Meet the Google engineer getting its workers ready to strike". Fast Company. Retrieved January 10, 2021.
  8. ^ a b c d e f g h Elias, Jennifer (November 27, 2019). "Google's 'Thanksgiving Four' present a challenge to leadership as campus activism rises". CNBC. Archived from the original on November 27, 2019. Retrieved November 27, 2019.
  9. ^ a b Brustein, Joshua; Bergen, Mark (November 21, 2019). "Google Wants to Do Business With the Military—Many of Its Employees Don't". Bloomberg.com. Archived from the original on November 22, 2019. Retrieved November 26, 2019.
  10. ^ a b c d De Vynck, Gerrit; Bergen, Mark; Gallagher, Ryan (November 25, 2019). "Google Fires Four Workers, Including Staffer Tied to Protest". Bloomberg.com. Archived from the original on November 26, 2019. Retrieved November 26, 2019.
  11. ^ Bergen, Mark (November 22, 2019). "Google Workers Protest Company's 'Brute Force Intimidation'". Bloomberg.com. Archived from the original on November 24, 2019. Retrieved November 26, 2019.
  12. ^ Cox, Kate (December 3, 2019). "Google workers fired amid organization efforts file retaliation complaint". Ars Technica. Archived from the original on December 7, 2019. Retrieved December 7, 2019.
  13. ^ Captain, Sean (December 6, 2019). "Fired employees invoke Google's 'Don't be evil' motto in their workplace complaint". Fast Company. Archived from the original on February 11, 2020. Retrieved January 17, 2020.
  14. ^ Lee, Timothy B. (December 17, 2019). "Engineer says Google fired her for browser pop-up about worker rights". Ars Technica. Archived from the original on December 17, 2019. Retrieved December 17, 2019.
  15. ^ Menegus, Bryan (December 16, 2019). "Google Is Going to War Against Its Own Workers". Gizmodo. Archived from the original on December 18, 2019. Retrieved December 18, 2019.
  16. ^ Cox, Kate (December 3, 2020). "Google illegally spied on and retaliated against workers, feds say". Ars Technica. Retrieved December 30, 2020.
  17. ^ Conger, Kate (January 4, 2021). "Hundreds of Google Employees Unionize, Culminating Years of Activism". The New York Times. ISSN 0362-4331. Retrieved January 4, 2021.
  18. ^ Tiku, Nitasha. "Google workers launch unconventional union with help of Communications Workers of America". Washington Post. ISSN 0190-8286. Retrieved January 5, 2021.

Further reading

  • Bastone, Nick (November 1, 2019). "Briefing: Google Walkout, One Year Ago Today". The Information. Retrieved December 2, 2019.
  • Bergen, Mark; Eidelson, Josh (April 26, 2019). "Google Staffers Share Stories of 'Systemic' Retaliation". Bloomberg.com. Retrieved November 26, 2019.
  • Brandom, Russell (October 9, 2020). "Google contractor accused of offshoring jobs in retaliation for union campaign". The Verge. Archived from the original on October 12, 2020. Retrieved October 12, 2020.
  • Brustein, Joshua; Bergen, Mark; Eidelson, Josh (May 1, 2019). "Googlers Protest Retaliation; Even Some Facebook Staff Join Fray". Bloomberg.com. Archived from the original on May 7, 2019. Retrieved November 27, 2019.
  • Campbell, Alexia Fernández (April 23, 2019). "Google employees say the company is punishing them for their activism". Vox. Archived from the original on October 10, 2019. Retrieved November 26, 2019.
  • Carville, Olivia; Grant, Nico (November 1, 2018). "Google Workers Stage Mass Walkout to Protest Handling of Sexual Misconduct". Bloomberg.com. Retrieved November 26, 2019.
  • Chen, Angela (September 25, 2019). "Google contract workers voted to unionize. The law isn't on their side". MIT Technology Review. Retrieved November 26, 2019.
  • Chen, Angela (October 24, 2019). "Employees say Google is trying to spy on them. That'll be hard to prove". MIT Technology Review. Archived from the original on December 6, 2020. Retrieved November 26, 2019.
  • Conger, Kate; Scheiber, Noam (July 8, 2019). "Employee Activism Is Alive in Tech. It Stops Short of Organizing Unions". The New York Times. ISSN 0362-4331. Archived from the original on March 4, 2020. Retrieved November 26, 2019.
  • Conger, Kate; Scheiber, Noam (February 18, 2020). "The Great Google Revolt". The New York Times. ISSN 0362-4331. Archived from the original on May 3, 2020. Retrieved May 3, 2020.
  • Eidelson, Josh; Kanu, Hassan; Bergen, Mark (January 24, 2019). "Google Urged the U.S. to Limit Protection For Activist Workers". Bloomberg.com. Retrieved November 26, 2019.
  • Elias, Jennifer (November 19, 2019). "Google employees protested the interrogation of two colleagues by the company's investigations team, memo says". CNBC. Archived from the original on December 2, 2019. Retrieved December 2, 2019.
  • Elias, Jennifer (June 22, 2020). "Google employees petition company to cancel police contracts". CNBC. Archived from the original on July 7, 2020. Retrieved July 6, 2020.
  • Farivar, Cyrus (November 1, 2018). "Thousands of Google employees slam execs' response to sexual misconduct". Ars Technica. Archived from the original on November 27, 2019. Retrieved November 27, 2019.
  • Feldman, Noah (November 3, 2018). "The Google walkout is a new kind of worker activism". The Japan Times Online. ISSN 0447-5763. Archived from the original on November 8, 2020. Retrieved November 26, 2019.
  • Fung, Brian (November 26, 2019). "Google's tensions with employees reach a breaking point". CNN. Archived from the original on November 27, 2019. Retrieved November 27, 2019.
  • Hicks, Mar (November 9, 2018). "The long history behind the Google Walkout". The Verge. Archived from the original on March 13, 2020. Retrieved November 26, 2019.
  • Gallagher, Ryan (October 23, 2019). "Google Accused of Creating Spy Tool to Squelch Worker Dissent". Bloomberg.com. Retrieved November 26, 2019.
  • Gallagher, Ryan; Bergen, Mark (December 13, 2019). "Google Culture War Escalates as Era of Transparency Wanes". Bloomberg.com. Archived from the original on December 18, 2019. Retrieved December 18, 2019.
  • Ghaffary, Shirin (June 19, 2019). "Google employees join protest at Alphabet's shareholder meeting". Vox. Archived from the original on July 11, 2019. Retrieved November 26, 2019.
  • Ghaffary, Shirin (September 24, 2019). "Tech workers have been reluctant to unionize, but Google contractors just changed that". Vox. Archived from the original on December 2, 2019. Retrieved November 26, 2019.
  • Ghaffary, Shirin (November 1, 2019). "It's been a year since 20,000 Google employees walked off the job. And they're madder than ever". Vox. Archived from the original on November 26, 2019. Retrieved November 26, 2019.
  • Ghaffary, Shirin (November 25, 2019). "Google fired an employee who questioned its work with Customs and Border Protection". Vox. Archived from the original on November 26, 2019. Retrieved November 26, 2019.
  • Gurley, Lauren Kaori (November 5, 2019). "1,000 Employees Are Demanding Google Eliminate Carbon Emissions". Vice. Archived from the original on November 5, 2019. Retrieved November 26, 2019.
  • Kowitt, Beth (May 17, 2019). "Inside Google's Civil War". Fortune. Archived from the original on December 17, 2019. Retrieved November 27, 2019.
  • Newcomb, Alyssa (September 16, 2019). "Google Workers to Join Amazon and Microsoft Employees on Sept. 20's Walkout for the Environment". Fortune. Archived from the original on December 3, 2019. Retrieved November 26, 2019.
  • Newton, Casey (August 14, 2019). "Google's internal activism is spreading across tech companies". The Verge. Archived from the original on November 29, 2019. Retrieved November 26, 2019.
  • Paunescu, Delia (November 1, 2019). "Can employee activism change Google? Revisiting the employee walkout one year later". Vox. Archived from the original on November 26, 2019. Retrieved November 26, 2019.
  • Scheiber, Noam; Wakabayashi, Daisuke (November 20, 2019). "Google Hires Firm Known for Anti-Union Efforts". The New York Times. ISSN 0362-4331. Archived from the original on November 26, 2019. Retrieved November 26, 2019.
  • Schiffer, Zoe (December 2, 2020). "Google illegally spied on workers before firing them, US labor board alleges". The Verge. Archived from the original on December 5, 2020. Retrieved December 6, 2020.
  • Tarnoff, Ben (May 4, 2020). "The Making of the Tech Worker Movement". Logic Magazine. Archived from the original on August 18, 2020. Retrieved September 11, 2020.
  • Tiku, Nitasha (August 13, 2019). "Three Years of Misery Inside Google, the Happiest Company in Tech". Wired. ISSN 1059-1028. Archived from the original on November 27, 2019. Retrieved November 27, 2019.
  • Wakabayashi, Daisuke; Griffith, Erin; Tsang, Amie; Conger, Kate (November 1, 2018). "Google Walkout: Employees Stage Protest Over Handling of Sexual Harassment". The New York Times. ISSN 0362-4331. Archived from the original on June 6, 2020. Retrieved November 26, 2019.
  • Wong, Julia Carrie (April 2, 2019). "Google staff condemn treatment of temp workers in 'historic' show of solidarity". The Guardian. ISSN 0261-3077. Archived from the original on November 3, 2019. Retrieved November 26, 2019.
  • Wong, Julia Carrie (April 27, 2019). "Google worker activists accuse company of retaliation at 'town hall'". The Guardian. ISSN 0261-3077. Archived from the original on December 23, 2019. Retrieved November 26, 2019.
  • Wong, Julia Carrie (June 7, 2019). "'I've paid a huge personal cost': Google walkout organizer resigns over alleged retaliation". The Guardian. ISSN 0261-3077. Archived from the original on October 30, 2019. Retrieved November 26, 2019.
  • Wong, Julia Carrie (November 26, 2019). "Google fires employee who protested company's work with US border patrol". The Guardian. ISSN 0261-3077. Archived from the original on November 26, 2019. Retrieved November 26, 2019.