Ishikawa diagram

Summary

Ishikawa diagrams (also called fishbone diagrams, herringbone diagrams, cause-and-effect diagrams, or Fishikawa) are causal diagrams created by Kaoru Ishikawa that show the potential causes of a specific event.[1]

Ishikawa diagram
Cause and effect diagram for defect XXX.svg
One of the Seven Basic Tools of Quality
First described byKaoru Ishikawa
PurposeTo break down (in successive layers of detail) root causes that potentially contribute to a particular effect

Common uses of the Ishikawa diagram are product design and quality defect prevention to identify potential factors causing an overall effect. Each cause or reason for imperfection is a source of variation. Causes are usually grouped into major categories to identify and classify these sources of variation.

OverviewEdit

 
Sample Ishikawa diagram shows the causes contributing to problem.

The defect is shown as the fish's head, facing to the right, with the causes extending to the left as fishbones; the ribs branch off the backbone for major causes, with sub-branches for root-causes, to as many levels as required.[2]

Ishikawa diagrams were popularized in the 1960s by Kaoru Ishikawa,[3] who pioneered quality management processes in the Kawasaki shipyards, and in the process became one of the founding fathers of modern management.

The basic concept was first used in the 1920s, and is considered one of the seven basic tools of quality control.[4] It is known as a fishbone diagram because of its shape, similar to the side view of a fish skeleton.

Mazda Motors famously used an Ishikawa diagram in the development of the Miata (MX5) sports car.[5]

AdvantagesEdit

  • Highly visual brainstorming tool which can spark further examples of root causes
  • Quickly identify if the root cause is found multiple times in the same or different causal tree
  • Allows one to see all causes simultaneously
  • Good visualization for presenting issues to stakeholders

DisadvantagesEdit

  • Complex defects might yield a lot of causes which might become visually cluttering
  • Interrelationships between causes are not easily identifiable[6]

Root causesEdit

 
An Ishikawa diagram breaking down possible root causes of a blurry photo

Root-cause analysis is intended to reveal key relationships among various variables, and the possible causes provide additional insight into process behavior.

The causes emerge by analysis, often through brainstorming sessions, and are grouped into categories on the main branches off the fishbone. To help structure the approach, the categories are often selected from one of the common models shown below, but may emerge as something unique to the application in a specific case.

Each potential cause is traced back to find the root cause, often using the 5 Whys technique.[7]

Typical categories include:

The 5 Ms (used in manufacturing)Edit

Originating with lean manufacturing and the Toyota Production System, the 5 Ms is one of the most common frameworks for root-cause analysis:[8]

  • Manpower / mind power (physical or knowledge work, includes: kaizens, suggestions)
  • Machine (equipment, technology)
  • Material (includes raw material, consumables, and information)
  • Method (process)
  • Measurement / medium (inspection, environment)

These have been expanded by some to include an additional three, and are referred to as the 8 Ms:[9]

  • Mission / mother nature (purpose, environment)
  • Management / money power (leadership)
  • Maintenance

9M modelEdit

In addition to following identified sources that can affect the desired outcome of a process or preclude opportunities:

  1. Method
  2. Mother Nature
  3. Man
  4. Measurement
  5. Machine
  6. Materials,[10]

you could take into account also:

7. Mandatory matters: such as the rules which originate from laws, standards, Body regulations or organization policies/ways of conduct

8. Matter-of-fact technology limitations: no way to reduce to zero failure risk

9. Misinterpretation of reality: science represents reality by means of models but complete knowledge of reality is not attained.

10M modelEdit

Moreover in addition to 9M model items you may consider also:

10. Mind bias: the fact that individual behaviour and choices may be driven by cultural, historical and own experience context.

The 8 Ps (used in product marketing)Edit

This common model for identifying crucial attributes for planning in product marketing is often also used in root-cause analysis as categories for the Ishikawa diagram:[9]

  • Product (or service)
  • Price
  • Place
  • Promotion
  • People (personnel)
  • Process
  • Physical evidence (proof)
  • Performance

The 8 Ps are primarily used in product marketing.

The 4 or 5 Ss (used in service industries)Edit

An alternative used for service industries, uses four categories of possible cause:[11]

  • Surroundings
  • Suppliers
  • Systems
  • Skill
  • Often an important 5th S is added - Safety

See alsoEdit

ReferencesEdit

  1. ^ Ishikawa, Kaoru (1968). Guide to Quality Control. Tokyo: JUSE.
  2. ^ Ishikawa, Kaoru (1976). Guide to Quality Control. Asian Productivity Organization. ISBN 92-833-1036-5.
  3. ^ Hankins, Judy (2001). Infusion Therapy in Clinical Practice. p. 42.
  4. ^ Tague, Nancy R. (2004). "Seven Basic Quality Tools". The Quality Toolbox. Milwaukee, Wisconsin: American Society for Quality. p. 15. Retrieved 2010-02-05.
  5. ^ Frey, Daniel D.; Fukuda, S.; Rock, Georg (2011). Improving complex systems today : proceedings of the 18th ISPE International Conference on Concurrent Engineering. Springer-Verlag London. ISBN 978-0857297990. OCLC 769756418.
  6. ^ "How to use the fishbone diagram to determine data quality root causes". LightsOnData. 2018-12-05. Retrieved 2018-12-15.
  7. ^ "Fishbone diagram: Solving problems properly". IONOS Startupguide. Retrieved 2021-12-23.
  8. ^ Weeden, Marcia M. (1952). Failure mode and effects analysis (FMEAs) for small business owners and non-engineers : determining and preventing what can go wrong. ISBN 0873899180. OCLC 921141300.
  9. ^ a b Bradley, Edgar (2016-11-03). Reliability engineering : a life cycle approach. ISBN 978-1498765374. OCLC 963184495.
  10. ^ "6M's in Six Sigma (Six Ms or 5Ms and one P or 5M1P)". Six Sigma Study Guide. 2013-12-31. Retrieved 2022-05-21.
  11. ^ Dudbridge, Michael (2011). Handbook of Lean Manufacturing in the Food Industry. John Wiley & Sons. ISBN 978-1444393118. OCLC 904826764.

Further readingEdit

  • Ishikawa, Kaoru (1990); (Translator: J. H. Loftus); Introduction to Quality Control; 448 p; ISBN 4-906224-61-X OCLC 61341428
  • Dale, Barrie G. et al. (2007); Managing Quality 5th ed; ISBN 978-1-4051-4279-3 OCLC 288977828