Summary
Majorel is an international service company,[2] specializing in customer experience (CX) and business process outsourcing (BPO) services. It has more than 82,000 team members[citation needed] and operates in 45 countries on five continents. It was formed in 2019 through the merger of the customer relationship management businesses of Bertelsmann and the Saham Group.[3][4]
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| Company type | public (S.A.) |
|---|---|
| |
| ISIN | LU2382956378 |
| Industry | business services |
| Predecessors |
|
| Founded | 2019 |
| Headquarters | Luxembourg |
Area served | worldwide |
Key people |
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| Services | |
| Revenue |  €2,100 million[1] (2022) |
Number of employees | 82,000 (2022) |
| Website | www |
History edit
In September 2018, Bertelsmann and Saham announced plans to merge their global customer services businesses.[5][6] The two companies had already worked together successfully in this area. Following approval by the relevant antitrust authorities, the transaction was completed at the beginning of 2019.[7] The result was a company "with enormous clout",[8] becoming the market leader in Europe, the Middle East and Africa, and a strong presence in America and Asia.[9] The Majorel brand was introduced in February 2019.[10][11] Since then, the company focused on global expansion.[12][13]
Majorel has been acquired by Teleperformance SE.[14] The combined business strengthens service delivery in the Americas and Europe while increasing presence in Asia-Pacific and Africa.[15]
Structure edit
The headquarters of Majorel are located in Luxembourg City.[16] The company operates as a Société Anonyme (SA).[17] On September 24, 2021, the company’s shares were listed on Euronext Amsterdam (Ticker Symbol: MAJ).[18] Thomas Mackenbrock (Chief Executive Officer) leads the management team.[11]
Services edit
Majorel is a business-to-business provider whose services span the entire customer lifecycle, including front and back office processes.[19]
Notes and references edit
- ^ "Majorel Reports Double-Digit Performance in FY 2022". Euronext. 14 March 2023. Retrieved 8 November 2023.
- ^ Sara Germano (18 September 2018). "Bertelsmann to Merge Unit That Moderates for Facebook With a Competitor". The Wall Street Journal. Retrieved 25 June 2019.
- ^ "Neue Partnerschaft: Bertelsmann geht bei Call-Centern mit Marokkanern zusammen". Zeit Online (in German). 18 September 2018. Retrieved 25 June 2019.
- ^ Tobias Buck (18 September 2018). "Bertelsmann Sets up CRM Business with Saham of Morocco". Financial Times. Retrieved 25 June 2019.
- ^ "Bertelsmann to Expand Customer Service Alliance with Morocco's Saham". Reuters. 18 September 2018. Retrieved 25 June 2019.
- ^ "Callcenter-Sparte: Bertelsmann holt sich nordafrikanischen Partner". Welt Online (in German). 18 September 2018. Retrieved 25 June 2019.
- ^ Alexander Jünger (8 January 2019). "Vollzug: Bertelsmann und Saham legen globale CRM-Geschäfte zusammen". CallCenterProfi (in German). Retrieved 25 June 2019.
- ^ Vera Hermes (19 February 2019). "Bertelsmann und Saham verschmelzen CRM-Geschäfte zu Majorel". Absatzwirtschaft (in German). Retrieved 25 June 2019.
- ^ "Bertelsmann bringt Callcenter-Sparte Majorel an den Start". Focus Online (in German). 19 February 2019. Retrieved 25 June 2019.
- ^ "New Global Customer Experience Company Revealed Today as Majorel". CustomerThink. 19 February 2019. Retrieved 25 June 2019.
- ^ a b Catrin Bialek (19 February 2019). "Dialogmarketing: Bertelsmann und Saham geben ihrer Dienstleistungsgruppe einen Namen". Handelsblatt (in German). Retrieved 25 June 2019.
- ^ "Bertelsmann's Relaunched Call-Centre Business Plans Global Expansion". Reuters. 19 February 2019. Retrieved 25 June 2019.
- ^ "Bertelsmanns Call-Center-Geschäft investiert in globales Wachstum". Börse Online (in German). 19 February 2019. Retrieved 25 June 2019.
- ^ "Teleperformance SE: Final Results of the Offer for Majorel". Bloomberg. 3 November 2023. Retrieved 8 November 2023.
- ^ "Teleperformance Announces Proposed Acquisition of Majorel". Bloomberg. 26 April 2023. Retrieved 8 November 2023.
- ^ "Majorel mit Sitz in Luxemburg: Bertelsmann bringt Callcenter-Sparte an den Start". Luxemburger Wort (in German). 20 February 2019. Retrieved 26 May 2020.
- ^ "Luxembourg Business Registers". Retrieved 25 June 2019.
- ^ "Euronext Amsterdam: MAJOREL GROUP LUXEMBOURG S.A."
- ^ "NEAT Reports". NelxonHall. Retrieved 26 May 2020.
External links edit
- Official website