Smith Micro's initial focus was on dial-up modem and fax software technology, distributing predominantly to OEM computer software/hardware manufacturers. Smith Micro established an IPO in 1995, and became publicly traded in the NASDAQ under the symbol SMSI. Initial stock values were approx. $12.75 per share.^[4]

As the company entered the 90's, dial-up internet was quickly being replaced by cable internet, DSL, and wireless broadband due to substantially higher speeds and increased reliability. This change led Smith Micro to venture into wireless and mobile network software. Network connection management became an expertise of the company and, Smith Micro quickly developed products of interest to large-scale mobile network operators such as AT&T, Bell Canada, Orange, Sprint, T-Mobile, Verizon, and Vodafone. While fax and modem-related products were still a part of their portfolio, the QuickLink Platform of wireless connection managers became a primary source of revenue in the early 2000s.

By 2005, Smith Micro acquired Allume Systems and their StuffIt data compression software. Soon after, Smith Micro acquired Israel-based image editing company, PhoTags. Smith Micro followed with two more acquisitions, (e frontier America and busineSMS.com Software.)^[5] By acquiring these smaller companies, Smith Micro rapidly expanded its consumer business presence, however the company retained focus on network and wireless-related products.

In early 2008, the company began to expand its portfolio with the addition of wireless access and mobile services. Smith Micro introduced multiple solutions for enhanced mobile communications, such as push-to-talk software, visual voicemail services, and video streaming. Smith Micro also expressed interest in WiMAX broadband,^[6] a newly developed cellular technology which was considered to be a 4G wireless protocol and the replacement of current 3G cellular systems.

In 2019, Smith Micro entered the retail technology space with its acquisition of ISM Connect, LLC’s Smart Retail product suite.^[7] Most recently, the company has continued to expand its family safety business through the acquisitions of  Circle Media Labs’ operator business in February 2020,^[8] and the Family Safety Mobile Business of Avast Software s.r.o in April 2021.^[9]

In a December 2023 interview, Bill Smith, the Chairman of the Board, President & CEO at Smith Micro Software, provided insights into the company's strategic direction. Smith discussed the development of white-label applications tailored for Mobile Network Operators and retailers, with an emphasis on brand enhancement and customer engagement. The company's main products, including the family safety application SafePath and the retail solution ViewSpot, were noted for their ongoing improvements, particularly in incorporating artificial intelligence and machine learning to improve safety features and market response. Smith also touched on Smith Micro's approach to supporting product deployment through marketing and management services aimed at delivering sustained value to their partners.^[10]

Family safety edit

• SafePath
  • SafePath Home
  • SafePath IoT
  • SafePath Family
  • SafePath Drive

Communications edit

• CommSuite VVM (Visual Voicemail)
  • CommSuite VTT (Voice to Text)
  • CommSuite Cloud
  • CommSuite Caller

Smart Retail edit

• ViewSpot
  • ViewSpot Studio (Retail Display Management)
  • ViewSpot Dynamic Pricing Portal
  • ViewSpot Retail Analytics