In every business, be it a large scale organization or small scale
business, the most important things are the customers. And another most pivotal
thing is to entice your customers. There are customers who call during the
business hours and it becomes easy for you to handle those customers when the
call at the hour of work. But there are also some customers who tend to call
after the business hour. And if you miss their call, then it’s like an
opportunity that is lost. It is because every lead is important. So, it is very
important that your business has an apt voicemail system, which can encourage
your customers to leave a voicemail message.
What Happens
When You Don’t Have Voicemail Greetings?
It is very important for your business to have good voicemail greetings.
Imagine any customer calling at your business and doesn’t get a proper
response, or there is no voicemail greeting or auto attendant system, and the
calls get ended after a long beep. This really and seriously annoys the
customer. And the outcome of such a poor call system would be that you will
lose your customers and your business will not get the desired success. So, in
order to avoid such things from happening, it is very important that you have proper
voicemail greetings.
Choose The
Right Voicemail Greetings
Now when it comes to voicemail
greetings, there are many different types of greetings. So, you must choose
the right kind of voicemail greetings which pleases your customer and also
encourages them to leave a voice message or message for you. There have been
many old and weary phrases that have been over used by many companies. You
should avoid such phrases. For instance, the phrase, “your call is important to
us” has become out-dated and over used. So, do not use such phrases. Use some
refreshing phrases and you will get much response.
What All
Should Be Included In Voicemail Greetings?
Then, when you have voicemail greetings here are some important things that should be included in your
voicemail. You should let the customer know whose voicemail they have reached. It’s
like what department or person or business they are dropping their messages
they should know that. And in case if your executives are busy or if the
customer calls after the business hours then it's better that you apologize to
the customer that you cannot take their call right now and after that invite
your customer to leave a message for you. Also, you should let your customers
know when they can expect a return call from you like in 1 business day or the
next day.
Additional
Options
If possible then in the voicemail you should include the extra options
like some form of additional information like some extra number where they can
contact you. You should note one thing you should avoid giving too much
information, as this could result in the customer hanging the phone. And you
definitely don’t want that to happen and lose your potential lead. So, it is
always better that you keep your voice messages short and sweet. An ideal
recording is for about 25 seconds.