The Importance of Voicemail Greetings in Your Business

In every business, be it a large scale organization or small scale business, the most important things are the customers. And another most pivotal thing is to entice your customers. There are customers who call during the business hours and it becomes easy for you to handle those customers when the call at the hour of work. But there are also some customers who tend to call after the business hour. And if you miss their call, then it’s like an opportunity that is lost. It is because every lead is important. So, it is very important that your business has an apt voicemail system, which can encourage your customers to leave a voicemail message.

What Happens When You Don’t Have Voicemail Greetings?

It is very important for your business to have good voicemail greetings. Imagine any customer calling at your business and doesn’t get a proper response, or there is no voicemail greeting or auto attendant system, and the calls get ended after a long beep. This really and seriously annoys the customer. And the outcome of such a poor call system would be that you will lose your customers and your business will not get the desired success. So, in order to avoid such things from happening, it is very important that you have proper voicemail greetings.

Choose The Right Voicemail Greetings

Now when it comes to voicemail greetings, there are many different types of greetings. So, you must choose the right kind of voicemail greetings which pleases your customer and also encourages them to leave a voice message or message for you. There have been many old and weary phrases that have been over used by many companies. You should avoid such phrases. For instance, the phrase, “your call is important to us” has become out-dated and over used. So, do not use such phrases. Use some refreshing phrases and you will get much response.

What All Should Be Included In Voicemail Greetings?

Then, when you have voicemail greetings here are some important things that should be included in your voicemail. You should let the customer know whose voicemail they have reached. It’s like what department or person or business they are dropping their messages they should know that. And in case if your executives are busy or if the customer calls after the business hours then it's better that you apologize to the customer that you cannot take their call right now and after that invite your customer to leave a message for you. Also, you should let your customers know when they can expect a return call from you like in 1 business day or the next day.

Additional Options

If possible then in the voicemail you should include the extra options like some form of additional information like some extra number where they can contact you. You should note one thing you should avoid giving too much information, as this could result in the customer hanging the phone. And you definitely don’t want that to happen and lose your potential lead. So, it is always better that you keep your voice messages short and sweet. An ideal recording is for about 25 seconds. 


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