After deployment, Service Desk performance can be measured by different segments: service time; abandonment of calls; control of requests met on time and on time and classification of requests.
There are also Service Desk programs that have pre-established reports to make it easy to gain visibility into incident and task resolution times, ownership, and the overall workload of the support system.
Incident Management : The function restores services easily. Get an example of process flow.
Problem Management : acts on the focus of the problem presented, putting an end to frequently occurring errors.
Change Management : Ensures the execution of changes to IT infrastructure in a secure manner that adheres to customer service needs.
Service Catalog : Displays all services offered to the company.
CMDB : On a single basis, it ensures greater visibility of your assets by allowing you to map their interrelationships and dependencies.
Reporting : Lets you know what is happening and how your system is running through dashboards.
Learn more: IT service desk job description
