Field Service Technician

Field technicians should act as per client’s requirements, as they are responsible for the installation, maintenance, repair, and general supervision of telecommunications lines, including telephones, voice mail systems, fax lines, security, Internet, and wireless systems.

The key responsibilities for a service technician job description include administering all network services and performing tests on various equipment and circuits, monitoring all services, identifying issues and resolving any problems in equipment.

Technicians design and prepare documents for network and ensure appropriate labeling of all equipment, perform maintenance work on networks, initiate tests, and perform troubleshooting on all outages, manage work according to diagrams and specifications for the network, and ensure compliance to all safety standards and codes and manage work according to regulations.

They need to develop and provide support to all customer programs and perform regular maintenance on the same, monitor all requests and ensure customer satisfaction in all processes, perform installation and maintenance on all telecommunication networks

And associated computer systems, install and configure telephone systems for communication infrastructure, administer installation of PBX digital sets and analog telephone sets and associated ancillary hardware, monitor all customer activities and resolve issues at customer sites for change of premises and cross-connection in equipment, and manage installation of various telecommunication related materials, such as routers, hubs, and switches.