From mid-sized businesses to solopreneurs, QuickBooks is used all over the world for managing day-to-day accounting and paperwork activities. QuickBooks comes with several powerful tools and features that assist companies effectively handle all accounting activities, such as accounting books, manage and pay bills, send invoices, and complete payroll, etc. However, apart from the beneficial aspect of using QuickBooks, there are drawbacks as well, such as errors and bugs that many users face while working with the application. Among the common errors, QuickBooks cannot communicate with company file error is the one that occurs when a user tries to connect to the company file, located on the server at a different place, directly from any workstation. The error prompt shows up on the computer screen with an error message, which displays, “Cannot communicate with the company file due to a firewall.” There can be several reasons behind the occurrence of such a multi-user error that we will discuss with you ahead in this post, alongside the troubleshooting solutions.
Are you looking for instant troubleshooting support resolving QuickBooks cannot communicate with company file error? If yes, feel free to speak to our technical support team at the toll-free number 800.583.0572.
What are the reasons causing QuickBooks cannot communicate with company file error?
Generally, QuickBooks cannot communicate with company file error gets triggered when the Windows Firewall Defender prevents QuickBooks Desktop from connecting to the internet connection on the server computer. However, there can be other reasons also, like as follows:
- * There are some complications with the .QBW company file itself.
How to Rectify QuickBooks cannot communicate with company file error?
Solution 1) Manually adjust the security settings of Firewall Defender for QuickBooks Desktop
- 1. On the keyboard, press the Windows key to open the Start menu.
- 2. Type “Windows Firewall” into the search column and then open Windows Firewall.
- 3. From the left panel, choose the Advanced Settings option.
- 4. Right-click on Inbound Rules and then select the New Rule option.
- 5. Click on the Port option and then hit the Next button.
- 6. On the New Inbound Rule Wizard window, click on the TCP option.
- 7. In the Specific local ports: field, type the port number as per the QuickBooks version year you are using.
- 8. Click on the Next button.
- 9. Select the Allow the Connection option and then click on the Next button.
- 10. If prompted, checkmark all the profiles and then hit the Next button.
- 11. Make a new rule and then give it a name in the following manner: “QBPorts(year).”
- 12. Once you are done creating inbound rules, click on the Finish button.
Now, create outbound rules for QuickBooks by following the steps mentioned above, except you need to choose Outbound Rules instead of Inbound Rules.
Solution 2) Get QuickBooks Tool Hub and use the QuickBooks File Doctor tool
- 1. Download the QuickBooks Tool Hub application of the most recent version (1.5.0.0) on the computer.
- 2. Click on the installation setup file named QuickBooksToolHub.exe and then follow the instructions you see on the screen.
- 3. To complete the QuickBooks Tool Hub installing, agree to the terms and conditions.
- 4. Double-select the QuickBooks Tool Hub’s icon to open the application.
- 5. Select the Company File Issues tab at the left panel of the window.
- 6. Select the Run QuickBooks File Doctor button.
- 7. To find the company file on the computer, select the Browse and search button.
- 8. Select the Check you file option (middle one) and then choose the Continue button.
- 9. When prompted, type in the admin password of QuickBooks and then choose the Next button.
Conclusion:
If QuickBooks cannot communicate with company file error persists even after implementing both the troubleshooting solutions mentioned in the post, then there are high chances that you have accidentally set more than one system as the server to host the computer in multi-user mode. Therefore, our suggestion for you is to correct the multi-user hosting settings on the systems and see whether this fixes the error or not. You can also ask for additional troubleshooting assistance resolving the multi-user error from QuickBooks professionals at the toll-free number 800.583.0572.
