Laptop Support Services also operate on break-fix support. You will get the help of knowledgeable support staff who can assist thoroughly on the new laptop set up and installation of software on the laptops.
Laptop support services work as similarly to desk support services, except that the needs are ever so slightly different. They still work as a helpdesk for businesses, but they deal with the installation and implementation of laptop docking stations and performing software upgrades.
The typical workflow in corporate IT is to have an end user call the central service desk number. The service desk will log an incident and attempt to resolve the problem over the phone.
If the problem is incapable of phone resolution, the ticket will be dispatched to laptop support, where a (presumably) more advanced technician will visit the customer at their desk, listen and observe while the customer explains and shows examples of the problem, and then the technician fixes the problem.
Old hardware is disposed of by the laptop support service team, and they focus on the installation of new monitors and installation of software image on laptops. They work on reimaging on laptops while troubleshooting all software-related issues.
How FieldEngineer.com can help businesses as Laptop Support Services?
Customers can utilize the desktop, laptop & printer support services by engaging certified and talented engineers for deploying workstations, laptops new printer installation and maintenance of existing printers for troubleshooting software/hardware related issues.
With FieldEngineer, your printer, desktop and laptop support services can be taken careof smoothly and efficiently, so you don’t have to worry about your business heading offline.
Read More: https://www.fieldengineer.com/field-services/desktop-laptop-and-printer-support-services
