PBX Technician

PBX (Telephone and Private Branch Exchange) Technicians are trained professionals who provide maintenance, installation, repair and setup of multi-line TDM- and IP-based business voice and computing systems.

Nowadays PBX technology has turned into one of the most extensively used telephony systems by Business Organizations. The market acceptance of PBX phone setup due to the flexibility of their usage and the significant improvement has gone up. It has made corporate communications much more comfortable for customers. Moreover, PBX technicians help in setting up the telephony technique as per business requirements.

Education

PBX Technicians must have a high school diploma and have proven knowledge of computer science, electronics, and telecommunications. Usually, organizations also look for people who have some telephone-based customer service experience. Technicians further should have basic computer skills, data entry experience and knowledge of office applications in addition to having skills in computer networking.

Today, many organizations are replacing traditional telephone networks (PSTN) with modern IP telephone technologies. So, having a related certification can provide a big boost to your career.

Certifications

Business voice and telephony services are swiftly changing from old-style public-switched telephone networks (PSTNs) and private branch exchanges (PBXs) to voice over IP (VoIP) and IP PBX. Hence to cope up with the newer technologies you will need to have certifications preferably for the better career to fill the gap.

Following are the important certifications for a PBX technician (telephony certifications):

Avaya, Certification Partners, Cisco, Digium (Asterisk) and Microsoft, Network +, A+, Cisco CCNA, BICSI, and others.

Salary

As per ZipRecruiter, the average PBX Technician salary is $47,193 per year in the United States. Part-time work can often be a great option for boosting your career and available opportunities. In the telecommunication world, Top Freelance Marketplaces such as FieldEngineer.com provide great opportunities for freelance PBX Technicians.