360Quadrants,
the world’s only comparison platform that combines expert analysis with
crowdsourced reviews, has released a quadrant on AI in
Fintech Solutions to help businesses make quicker and more informed
decisions.
Artificial Intelligence (AI) in Fintech refers to the theory
and development of computer systems capable of performing finance-related tasks
that usually require human intelligence. It is an application of AI technology
used in the financial sector to design investment strategies, detect anomalies
with pattern & voice recognition, and conduct market analysis with data
mining. The AI in Fintech solutions market for this quadrant is defined as the
summation of AI-enabled Fintech solutions and services.
For this quadrant, the components of AI in Fintech are
mainly segmented into solutions and software. Major application areas of AI in
Fintech solutions are virtual assistants, business analytics & reporting,
and customer behavioral analytics. These solutions have been analyzed based on
cloud and on-premise deployment.
Inbenta
has been identified as an innovator in the AI in Fintech space given its
extensive product features, high product quality, reliability, suitable channel
strategy, and wide geographical footprint. 360Quadrants also lists competitors
of Inbenta in the AI in Fintech space.
AI in Fintech offerings from Inbenta aim to deliver valuable
insights and intelligence from data. The company has an established product
portfolio with a robust market presence and business strategy. Some of the
major developments of the company include:
Inbenta and Alphanumeric partner to reach large customer
base
With the partnership of Inbenta with Alphanumeric Systems
Inc., a broader range of customers are set to benefit from the technologies
such as NL processing, chatbots powered by AI, and semantic search. With the
combination of the integration of customer processes & AI platforms of
Alphanumeric and the products of Inbenta,
this partnership will enhance customer service, encourage self-service, thereby
reducing the cost of support.
Inbenta obtains investment from NTT DOCOMO
NTT DOCOMO has provided funding to Inbenta to help the
latter improve on its suite of products and enhance business growth. This
includes Inbenta’s semantic search engine and customer engagement on multiple
interfaces such as search tools, chatbots, inquiry forms and the like. It used
AI to identify trends and patterns in customer data through their history.
With Inbenta joining inCloud Ecosystem Partner Program of
inContact, cloud contact centers get AI-powered chatbots
