Verified Fix for the QuickBooks Outlook is not Responding Error

QuickBooks is one of the topmost automated solutions for daily accounting needs in workspaces. With its best-in-class tools and continuous technical support for its users, QB has maintained decent popularity within the middle to small-sized businesses. However, even in its heyday, the software tool faces issues that constantly bugs and hinders its efficiency, and one of them is the QuickBooks Outlook is not responding error. The error also restricts you from checking any incoming emails within the QuickBooks application. However, it is not necessarily due to a network issue. Let’s talk about its causes and solutions in detail below.


On a different note, if you feel the requirement of some external help to take out the error, you can call on the helpline number (844)-932-1139 anytime.

Recommended to Read : QuickBooks error 1328

Causes of the QuickBooks Desktop Outlook is not responding error message

The QuickBooks email Outlook is not responding error can pop-up on the user screen due to numerous reasons. Some of them are given below.

1. Internet Explorer has incorrect email settings.
2. Outlook Installation on Windows is incomplete.
3. Corruption of the Outlook email configuration file MAPI32.dll.
4. Outlook application is running in the background when you try to email from QuickBooks.
5. QuickBooks installation on the windows is damaged or corrupted.
6. Incorrect QuickBooks application settings.

If you are experiencing the outlook email issue, it might be because of one or more of the reasons mentioned above. Let’s see how you can resolve the error in the next segment.

How can I troubleshoot the QuickBooks Outlook is not responding error?

Various resolving methods offer a quick solution for the QuickBooks 2019 Outlook is not responding error message. Some of them are written below.

Solution- 1: Check if the Email Provider is at Fault

It might be possible that the root problem lies in the Outlook application. To check, follow the steps mentioned below.

1. Go to Microsoft Word application and open an existing document.
2. Try sending it as a PDF to your email through File> Send> Email as PDF Attachment.
3. If it fails, contact Microsoft Help. However, if it is sent without any error repair your MAPI32.ll.
   a. Close all the open programs and open File Explorer.
   b. Search C:\Windows\System32 and open Fixmapi.exe.
Run the repair and restart the system after it’s done.

Solution- 2: Set Microsoft Outlook as the Default Email Program

Follow the steps mentioned below to change your default email settings in the Internet Explorer.

1. Close QB Desktop application after signing off from the Company File.
2. Go to Internet Explorer and choose Internet Options under the Tools menu.
3. Click on Programs tab and make Microsoft Outlook as the default email program if it isn’t already.
4. Select Apply and close the Internet Explorer.

Go to QuickBooks Desktop and try sending out the email again.

At this point, we would like to end our blog on QuickBooks Outlook is not responding error. It shall be eliminated after you complete the steps. However, if it doesn’t, then feel free to call the experts on the for assistance by dialing the toll-free number (844)-932-1139.


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