360Quadrants powered by MarketsandMarkets™, the world’s only
comparison platform that combines expert analysis with crowdsourced insights
has released a quadrant on Bot Services to
help businesses make quicker and more informed decisions. The first release of
the quadrant has Microsoft, IBM, and Google sharing space as Visionary Leaders.
360Quadrants are generated post analysis of companies (product portfolios and
business strategy). Quadrants will be updated every three months, and the
position of vendors will reflect how buyers, industry experts, and other
vendors rate them on different parameters.
Quadrant highlights
30+ companies offering bot services were analyzed of which
26 companies were shortlisted and categorized on a quadrant under Visionary
Leaders, Innovators, Dynamic Differentiators, and Emerging Companies.
Microsoft, IBM,
Google,
Facebook, IPsoft, Gupshup, and Nuance Communications have been identified as
visionary leaders as they have established product portfolios and a robust
market presence and business strategy.
24/7 Customer, Pandorabots, Next IT, Kore.ai, Artificial
Solutions, Inbenta Technologies, CogniCor Technologies, Botego, and Do You
dream Up have been identified as innovators as they have focused product
portfolios, but a mediocre business strategy.
Chatfuel, Webio, Rasa Technologies, Pypestream, Astute
Solutions, and Creative Virtual have been identified as emerging companies as
they have a niche product offering but poor business strategy. LogMeIn, Aspect
Software, and Amazon Web Services has been recognized as dynamic
differentiators.
The 360Quadrants platform provides the most granular Bot Services
comparison between vendors.
Methodology
The methodology used to rank Bot Services
companies involved the use of extensive secondary research to identify key
vendors by referring to annual reports, press releases, investor presentations,
white papers, and various related directories and databases. 26 key vendors
were shortlisted on the basis of their breadth of product offerings,
organization size, and other criteria. The scores and weights for shortlisted
vendors against each parameter were finalized post research. After the ratings were finalized, each vendor
was placed in respective quadrants based on their score in the product offering
and business strategy parameters.
