What is the job description of a PBX operator?

 Job description and salary ThePBX operator operates the commercial telephone exchange system. This work involves basic customer service. Attendants must handle and direct incoming calls, route them to the correct person or department in the company, or send them to messaging systems, such as voice mail, when necessary. PBX operators also handle basic business-related issues, including business hours, addresses, and direct dial telephone numbers for individuals and departments. The Bureau of Labor Statistics ranks PBX operators as the broadest switch operator job category. The median wage for these workers is US$12.84 per hour, or US$26,710 in May 2011. Reception tasks Large companies usually have a reception area for guests to arrive and answer calls. PBX operators can work at the front desk and can complete various front desk-related tasks. For example, the medical office may require the person to operate the phone, greet the patient, and notify the doctor and nurse that the scheduled appointment has arrived. PBX operators should have a comprehensive understanding of the automated telephone system: how to send and receive calls, how to route calls, how to set up and manage voice mail, how to set up conference calls, how to enable call monitoring, and how to enable calls between parties to a conversation. Hotels and public facilities In the hotel industry, it is common to hire and train PBX operators to provide customer service and telephone operations. The hotel requires front desk staff to handle outside calls and calls from guest rooms, including guest complaints or service and/or repair requests. PBX operators in public facilities (such as driver's license offices or courts) will perform similar receiving tasks. PBX operators need strong personnel and communication skills. They must be able to deal with stressed or angry customers, and occasionally real emergencies. Qualifications Most PBX operator jobs only require a high school diploma or GED. Some require experience in customer service, call centers, and/or using computer telephone systems. After recruiting, there will be a period of extensive training on the use of the system. In some operations, the system uses the headset/microphone settings and the phone is controlled through the computer monitor. Students should learn standard telephone greetings, security procedures, company customer service policies, and in some cases handle transactions, appointments, and reservations. This task requires a long sitting posture and enough dexterity to use a computer keyboard, multi-line telephone and other equipment as needed.