Lessen Your Call Workload with Virtual Phone Number

Today the communication with the customers has become as important as this helps you to make a close relationship with them. The customers also feel good when they are responded on time. You can conduct your business more dynamically with the virtual phone number. The virtual phone number has a lot of advanced features that will help you to satisfy your customers. When the calls of the customers get missed, then this does not make a good impression on the customers. You will never be able to miss any calls with a virtual phone number because of its advanced features.

Call forwarding

All the incoming calls can be delegated and controlled just like a boss with the help of the call forwarding feature. Whenever any call is received by you on the virtual phone number, then it will be redirected to any physical phone like a landline, voicemail, VoIP number, and cell phone. The feature of call forwarding helps you in determining how and where the calls go which depends on the different things like the timing, IVR information, the caller, availability of the team, and extension dialed. You can also choose how you want your calls to be forwarded and you need not do any set up for this.

Auto-attendant

Definitely a lot of you had the experience of an automatic greet voice while calling a big business or any bank. This is also an auto-attendant that helps in increasing the efficiency of the business. The auto-attendant greets your customers and the customized greetings can also be set. The necessary information can also be delivered and the calls can also be forwarded to the extension you want. The human error can also be removed with the auto attendant. You can set the greetings as you want for your special customers.

Call queues

Many times it happens that your company will not be able to answer any incoming call. Whenever it happens, the call will go to the queue so rather than the busy tone the caller must be informed that the employee may not be able to answer the call. Rather than the busy tone, the music will be played so that the customers do not feel bored. There are a lot of service providers of virtual phone numbers like avoxi but Mightycall provides you the best services. This will help in reducing the number of missed calls.

 

It helps in saving the phone calls which will help you to save the calls which otherwise would have been lost. The customer service gets improved with this. The various service levels are provided to the different groups of the customers. The call queues are mostly used by the organization when the calls received by the company are more than they can handle. The virtual phone number helps you handle a large number of calls and you can handle the workload. Everything can be handled well with the help of a virtual phone number which has a lot of advanced features.

 


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